Nancy Rademaker

Speaker
Dutch
English
Nancy Rademaker

Who is Nancy Rademaker?

Nancy is an internationally renowned speaker and an expert in digitisation and its impact on human behaviour. As one of the few female keynote speakers in this area, she offers a distinctive and invigorating viewpoint. With over 25 years' experience in the IT sector, including as co-founder of the Speakers Club, Nancy combines in-depth technological knowledge with a keen eye for entrepreneurship, education, and public speaking.

Her passion for technology is infectious. Drawing on her deep-rooted enthusiasm for people-oriented strategic thinking, Nancy explores how technological advances are fundamentally changing the way we think, act, and collaborate. Whether the topic is digital transformation, extreme customer centricity, the employee experience, or the power of AI, her presentations challenge organisations to embrace innovation and strengthen their culture. She delivers her presentations in her own distinctive style, combining enormous energy and plenty of humour with visually stimulating content that holds the audience's attention from start to finish.

Nancy's strength lies in translating complex theory into tangible strategies. As a confident and authoritative speaker, she also helps others convey their vision with greater impact and conviction. In this way, she equips organisations not only with new knowledge, but also with the confidence to lead the way in change.

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  • Finding the Sweet Spot between High Tech & High Touch

    ‘AI is the engine, but humanity remains the compass.’

    We are in the midst of a technological revolution, with AI acting as a major accelerator. As a highly sought-after keynote speaker, Nancy brings you to the forefront of these developments. From smart algorithms to the impressive world of Generative AI, she translates complex technology into an inspiring narrative full of relatable examples. There is no dry content or technical jargon, just a lively session full of relatable examples that demonstrate that AI is anything but boring.

    Nancy offers a clear view of what AI means for your organisation. She outlines the path to exponential efficiency gains, in-depth customer insight, and hyper-personalisation. This is the best way to stay ahead of the competition — provided you strike the right balance. AI does not work without people: creativity, empathy, and critical thinking form the indispensable basis for a genuine customer experience.

    The key to real impact lies in having the courage to adapt your organisation's culture and structure to this new reality. This requires a vision in which technological power and human values reinforce each other. Nancy challenges organisations to find that 'sweet spot' where technological power and human values come together to create exponential impact.

  • The X Factor of Customer Centricity

    ‘True customer focus is not just a department; it's a mindset that turns everything on its head.’

    In a world where everything is accessible to everyone, it is experience that makes the crucial difference. While products and services are replaceable, the emotional connection that a brand creates is not. However, achieving a truly customer-centric approach is easier said than done. It is a challenging process that goes far beyond offering a smile at the counter. It requires the courage to let go of old structures and redesign processes from the ground up. Nancy demonstrates that this transformation demands courage, particularly at a time when technology and new algorithms are continually raising customer expectations.

    Only when the focus on the customer is steadfast does the next crucial layer become apparent: the inseparable bond with the employee. A strong employee experience (EX) is essential for a positive customer experience (CX). Nancy highlights a key point: an organisation can never offer its customers more than it gives its own people. Successful companies understand that customer loyalty begins with workplace engagement.

    This integrated approach requires a drastic cultural change. Everything must be overhauled, from leadership to organisational structure, in order to successfully complete the journey 'from CX to EX and back'. In the battle for customers and scarce talent alike, Nancy helps organisations to unlock the coveted X factor by uniting human value and technological innovation in a meaningful way.

  • AI & Leadership: Tech transforms, leaders empower

    “In the AI era, culture is not just part of the strategy; it is the strategy. Culture is the strategy.”

    AI is changing not only what we do, but also how we think, learn and lead. As technology takes over more tasks, the true strength of an organisation lies in its people. The crucial question, then, is how to remain distinctive as a human being in a world full of smart machines.

    Nancy demonstrates that the key to successful AI integration lies in culture. Not with tools, but with mindset. Organisations that truly transform build psychological safety, encourage experimentation, and abandon outdated assumptions.
    As a leader, you become the compass. This is not because you know everything about AI, but because you create an environment in which innovation can flourish. By asking questions. By giving space. And by building trust.

    Learn how to combine AI with human talent – and convert technological acceleration into a sustainable competitive advantage.

  • The Art of Presenting

    What if every presentation in your organisation was effective?

    Presentations are often a neglected aspect of business success. Although we all know that persuasion leads to success, too many stories are still told without structure, narrative or impact. This energetic keynote speech will change that.

    Nancy will reveal the proven VIBE model, which enables you to create presentations that resonate with different types of listeners. Discover how powerful content, visual design, and compelling delivery can come together to create presentations that inform, inspire, and motivate action.

    Leaders and teams will be given concrete tools to transform every story into a captivating performance, exuding confidence, passion, and impact. No empty words, just presentations that make a real difference.

    Make an impression. Move people. Ensure your brilliant ideas linger and are not forgotten.

    Create the VIBE – because your message deserves to be heard and remembered.

The highlight of the event for me has been listening to Nancy Rademaker - funny, engaging, intelligent, eye opening...can't say enough. She's an authority in the tech world and I love seeing more women taking the lead in our space.

Chris McAree

CEO Leaftech

Nancy delivered the perfect balance of insight, humour, and industry relevance in her keynote to our senior leadership team. She energised the crucial morning slot and set a positive tone for the entire day, impressing everyone with her tailored airline-specific examples and her engaging style. She was a pleasure to work with from start to finish, and I highly recommend her.

Anjana Balwalli

Strategic Business Development Manager

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Nancy Rademaker's keynote was a masterclass in industry-specific insights and engaging storytelling covering the topics of leadership and tech disruption. Her fireside chat with a community member was both hilarious and deeply enlightening, leaving us all inspired. Truly, we've never had so much CEX during a conference!

Gabriella Coorey

Director of Operations at World Employment Confederation